The location of the hotel was really ideal, close to everything in the old town making it the perfect spot to explore the city. The room we stayed in was spacious, comfortable, and had vibrant colors. It was refreshing to come back to the cozy room and unwind after long walks in the old town. The staff were friendly and helpful, and the breakfast was tasty. The pool was also a nice touch to freshen up after a hot day in the city.

The garden area could do with some maintenance as it looked a bit messy.

We loved staying at this hotel. It was the perfect spot to refresh after long walks in this city's old town. The hotel facilities were impressive, including a lovely pool area and tastefully furnished communal areas. We had a cosy and atmospheric room with excellent air conditioning and a huge comfortable bed. This hotel is centrally located and close to everything, which was amazing for exploring this city. The staff were kind and accommodating and served us delicious breakfast every morning.

Hard to think of anything negative to say; we had a fantastic stay.

This hotel is a hidden gem in the heart of a vibrant city. The attention to detail in the rooms is impressive, with high ceilings and a comfy bed that guarantees a good night's sleep after a long day exploring Merida's old town. The location is amazing, close to everything, making it easy to refresh yourself after long walks. The staff is friendly and accommodating, providing excellent service. The breakfast is delicious, a perfect start to the day.

All was splendid, no improvements needed.

I had a very comfortable and relaxing stay at this hotel. The staff were polite and the service was quick. The rooms were spacious, with high ceilings and a comfy bed. The location was amazing, as it was so close to everything in Merida's old town. The breakfast was basic but okay, and the prices were great value for money.

The only small issue I noticed was that the garden could use a little love.

The hotel had a lovely garden and pool area where we could relax and unwind. The rooms were spacious and cosy, and there was a tasty breakfast served every morning. the property was located conveniently close to the city center and other attractions, making it easy to explore the area.

We had a few negative experiences during our stay. The staff seemed inexperienced and poorly trained, making it difficult to arrange basic requests or receive prompt service.

The staff were accommodating, lovely pool and dining area, centrally located, lots of dining options, fresh continental breakfast, good coffee.

None.

The hotel's attention to detail is truly impressive. From the moment you step inside, you'll notice the carefully chosen furnishings and tasteful decor. The rooms are spacious with high ceilings and the beds are huge and incredibly comfortable. Plus, the breakfast served every morning is simply delicious.

No major issues to mention, everything was just fine.

The pool was nice and refreshing, and the breakfast was tasty. The location was also very convenient, close to shops and restaurants. I also appreciated the fast check-in and check-out process.

The staff was not very helpful or professional. When I asked for a hair dryer, the response was not friendly and it took over an hour and a half to receive one.